Policies

 
 

Cancellation Policy

We understand that plans change, but as a seasonal and family-owned island property, each reservation contributes significantly to creating amazing experiences for our guests and cancellations have an enormous impact on us.  To ensure a smooth season for everyone, we kindly ask you to review our cancellation policy listed below carefully. 

To give you peace of mind and protect your investment, we recommend considering travel insurance. This can help cover unexpected cancellations due to unforeseen circumstances.

All cancellations will incur a 10% service fee of the reservation total.

Flexible Stays & Planning:

We understand that plans change, so we offer flexible cancellation options:

  • Refund: Cancel or modify your reservation with more than 30 days' notice to receive a refund of your deposit minus service fee.

  • Future stay credit: Cancel within 30 days of arrival, and your deposit becomes a credit (minus service fee) for a future stay within 1 year (deadline stays the same).

  • 72-hour limit: Changes to your reservation are no longer possible within 72 hours of arrival. This is when your full reservation amount is charged.

Missed Stays & Refunds:

  • Unfortunately, missed days (late arrivals or early departures) are considered canceled and remain fully charged.

  • Refunds for eligible cancellations will be processed within 30 days using your original payment method.

Island Transportation:

  • Remember, Martha's Vineyard is an island, and your transportation to and from is your responsibility.

  • If island-wide transportation is canceled, we offer a credit for the affected night only. Once transportation resumes, we expect guests to arrive for the remaining reservation.

Travel Issues & Severe Weather:

  • We cannot offer credits or refunds for personal issues, travel disruptions, or unforeseen circumstances beyond our policy deadlines.

  • In case of extreme weather like hurricanes, we assess the situation and determine credits or refunds after the storm has passed.

Need help?

For more information or assistance with your reservation, please don't hesitate to contact our friendly team.

Bringing your furry friend? 

We're happy to accommodate, but here are some important details to ensure a smooth stay for everyone.  Here's what you need to know:

Pet-friendly policies:

  • Call or email: Please let us know in advance if you're bringing your pet, as not all rooms are pet-friendly.

  • One pet per stay: We kindly limit one pet per reservation.

  • Pet fees: $50 per pet, per night applies.

  • Pet-free zones: Pets are not allowed in indoor public spaces at our property.

  • Stay informed: Island beaches have varying pet regulations, so please research beforehand.  Most restrict pets.

  • Leash it up: Safety first! Keep your pet on a leash whenever outdoors.

  • Clean up after your pup: Leave no paw prints (except happy memories)!

  • Alone time is no fun: Pets cannot be left unattended in guest accommodations.

  • Room service with a twist: We cannot service your room while your pet is inside. Let the front desk know if you need service when your furry friend is out exploring.

Tick and flea prevention:

Additional notes:

  • We encourage exploring outdoor activities with your pet, like hiking designated dog-friendly trails.

Have more questions? We're happy to help! Contact guest services at 508-645-9454.